FAQ

DO YOU GUARANTEE LESS THAN 24 HOURS 7-DAY AVERAGE RESPONSE TIME ON AMAZON

Yes! 24/7 management is the cornerstone of our service, and we’ve got your seller metrics covered so that your response times stay low and your seller account stays within Amazon’s TOS. Even though one customer service expert is assigned to your account, we have a multi-layered staffing structure to ensure that there is always a backup to achieve the 24/7 management of your buyer-seller messaging center.

WHO DO I CONTACT FOR SUPPORT

We want to be the best customer support service for online sellers on the planet and we won’t hide behind a faceless customer service desk. You and your customers are our focus and so if you have any queries with our business then you can contact the owners directly and they will get back to you! Just email them: blair@www.remotecontrolceo.com or ryan@www.remotecontrolceo.com. We read everything we get.

WHAT IF MY PRODUCTS ARE FULFILLED BY MERCHANT OR MERCHANT FULFILLED PRIME RATHER THAN FBA

Our base pricing includes us covering your FBA enquiries, but since there is more manual work involved with merchant fulfilled prime and fulfillment by merchant our pricing structure is different. Please contact us and we will go through pricing for your business’ specific needs and get your account setup.

WHAT ABOUT THOSE REALLY SERIOUS CUSTOMER ISSUES?
We have a two-tiered system in place for customer enquiries. Standard enquiries such as shipping issues are tier 1. If an enquiry is tier 2, such as a legal issue for example, it’s marked as “no response needed” to protect your seller response metrics. Then, it’s immediately forwarded to you via email as a high priority case which needs your input. We have found that these cases don’t come up often and if they do, our management will be escalating the case with you to ensure it gets the priority it needs.
HOW DO YOU GET TO KNOW MY PRODUCTS?
When you sign up with us you have the option to let us know if you have specific needs for certain products. You also provide us with information such as your company warranty as well as an option to upload any PDF’s or documents that your customers’ request often so that we can be prepared and respond effectively without having to loop you in. The employee that we assign to your account will then go through and study your product detail pages on Amazon and on your website so that they are informed prior to fielding customer support issues for you.
WHAT ABOUT CUSTOMER SERVICE FOR MY WEBSITE? I WANT TO OUTSOURCE IT ALL IN ONE PLACE.
We specialize in Amazon FBA because it’s so time sensitive but we do offer support for your other platforms so that you can outsource all of your customer service in one place. Please write us a message explaining which platforms you need covered and we will work with you to integrate them. Contact us via the link at the bottom of the page.
WHAT AMAZON MARKETPLACES DO YOU SUPPORT?

Contact us at the link below on this page to arrange a special package for your Amazon customer support outside of Amazon.com.

OTHER QUESTIONS? NO PROBLEM, JUST ASK HERE CLICK HERE to contact us now.