DO YOU GUARANTEE LESS THAN 24 HOURS 7-DAY AVERAGE RESPONSE TIME ON AMAZON
Yes! 24/7 management is the cornerstone of our service, and we’ve got your seller metrics covered so that your response times stay low and your seller account stays within Amazon’s TOS. Even though one customer service expert is assigned to your account, we have a multi-layered staffing structure to ensure that there is always a backup to achieve the 24/7 management of your buyer-seller messaging center.
WHO DO I CONTACT FOR SUPPORT
We want to be the best customer support service for online sellers on the planet and we won’t hide behind a faceless customer service desk. You and your customers are our focus and so if you have any queries with our business then you can contact the owners directly and they will get back to you! Just email them: firstname.lastname@example.org or email@example.com. We read everything we get.
WHAT IF MY PRODUCTS ARE FULFILLED BY MERCHANT OR MERCHANT FULFILLED PRIME RATHER THAN FBA
Our base pricing includes us covering your FBA enquiries, but since there is more manual work involved with merchant fulfilled prime and fulfillment by merchant our pricing structure is different. Please contact us and we will go through pricing for your business’ specific needs and get your account setup.
WHAT ABOUT THOSE REALLY SERIOUS CUSTOMER ISSUES?
HOW DO YOU GET TO KNOW MY PRODUCTS?
WHAT ABOUT CUSTOMER SERVICE FOR MY WEBSITE? I WANT TO OUTSOURCE IT ALL IN ONE PLACE.
WHAT AMAZON MARKETPLACES DO YOU SUPPORT?
Contact us at the link below on this page to arrange a special package for your Amazon customer support outside of Amazon.com.
OTHER QUESTIONS? NO PROBLEM, JUST ASK HERE CLICK HERE to contact us now.